Creating Trust for your Security Team: Lessons from a Policing Experiment
This talk applies lessons learned from randomised controlled policing interventions, drawing parallels between police and security teams. This presentation aims to highlight the importance of being seen as trustworthy and legitimate, and how increasing levels of perceived legitimacy may allow security teams to further leverage employees as practical and informed security resources.
The practical takeaway for participants will be how to elevate their communications to employees by working through examples of how to weave in perceived legitimacy components into written and verbal communication pieces.
Kelsy Luengen is a doctoral researcher at the University of Queensland and a Security Influencer at SEEK. In her capacity as a Security Influencer, Kelsy develops campaigns and training materials to increase cyber awareness and decrease the risk of victimization across the business. To assist in creating evidence-based cyber awareness campaigns, her doctoral research explores the extent to which users of internet enabled devices recognise cyber threats, their response to perceived threats, and their use of protective behaviours to mitigate potential harms.
Kelsy has a background in evidence-based policing and worked with the police to implement evidence-based practices across a range of crime problems. Her early research work sought to understand the benefit of operationalising procedural justice dialogue in gaining willing compliance and improving perceptions of legitimacy in police. Kelsy was also a lecturer at the University of Queensland in the area of criminology.